Refund terms

1.1 – TheHouseMonk has integrated third-party Payment Gateway(s) which can be availed by Users for collecting Dues from its Owners/Tenants/Vendors. For this utility, TheHouseMonk plays the role of an Online Collection Agent for the Users.

2.1 – TheHouseMonk, the facility providers and the Acquiring Banks shall not be responsible for the quality of Services to the User. (Services imply those provided by Association to the User. Please refer to Definitions for details). TheHouseMonk, the facility providers and the Acquiring Banks shall also not be responsible for any non-delivery of the Services to the User. Provided that any and all disputes regarding quality, non-delivery and delay in delivery of the Service or otherwise will be dealt with by and between the Association and the User directly and TheHouseMonk, the facility providers and the Acquiring Banks shall not be a party to such disputes.

2.1 – TheHouseMonk, the Acquiring Banks and the Facility Providers disclaims all warranties, express or implied, written or oral, including but not limited to warranties of merchantability and fitness for a particular purpose. The User acknowledges that the TheHouseMonk, the Facility Providers and the Acquiring Bank’s services may not be uninterrupted or error free. The User also acknowledges that the services provided by the Acquiring banks and the facility providers to TheHouseMonk which is passed on to the user(s) under the agreement, can be in any event be brought to an abrupt end in any event whatsoever by any of the acquiring banks or the facility providers for any reason whatsoever.

2.2 – TheHouseMonk’ sole obligation and the User’s sole and exclusive remedy in the event of interruption to the Services or loss of use and/or access to the Products of TheHouseMonk, the facility Providers facilities and the Acquiring Bank’s Payment Mechanism and services, shall be to use all reasonable endeavors to restore the Services and/or access to the Payment Mechanism as soon as reasonably possible. Without prejudice to any other provision of this Agreement, TheHouseMonk, the Facility Providers and the Acquiring Banks does not warrant that

  • The Products of TheHouseMonk, the facility providers facilities and the Acquiring Bank’s Payment Mechanism will be provided uninterrupted or free from errors or that any identified defect will be corrected;
  • Is free from any virus or other malicious, destructive or corrupting code, program or macro;

2.3 – For the avoidance of doubt, in no event shall TheHouseMonk, the Facility Providers and the Acquiring Banks be liable to the Association or any other third party for any of the following: a. amounts due from User in connection with any service obtained by the User from the Association; b. any applicable taxes and Government levies;

3.1 – TheHouseMonk, the Facility Providers and the Acquiring Banks reserves the right to impose limits on the number of purchases which may be charged on an individual credit card account during any time period, and reserves the right to refuse to make payments in respect of transactions exceeding such limit or from APGI Users with a prior history of questionable charges.

4.1 – Termination for Breach – TheHouseMonk may terminate the User Agreement with prior written notice to the User(s) of at least 30 days if the User(s) commits any breach of the terms of this Agreement.

4.2 – Termination in Case of Violation of Law – In addition to any other termination rights granted by this Terms of Service, TheHouseMonk may terminate the Agreement immediately without liability upon verbal or written notice if –

  • TheHouseMonk or the Facility Providers or the Acquiring Banks is notified or otherwise determines in good faith that the Users is using the APGI in furtherance of any activity which violates any law, rule, or regulation or
  • TheHouseMonk, the Acquiring Banks or the Facility Providers or any of their directors, officers, stockholders, employees or agents are made the subject of a criminal or civil action or investigation or are threatened by such action as a consequence of use of the APGI by the Association.

4.3 – Termination by notice – In addition to any other termination rights granted under this Terms of Service, either Party may terminate this Agreement on 30 days written notice to the other.

5.1 – In case of any dispute in payments or incorrect/cancelled payment, TheHouseMonk will work with the user and initiate a refund for the amount which is paid. Assuming the issue has been identified and accepted, the refund shall be processed within 15 working days, from the day of initiating the request.

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Monk Tech Labs Pte. Ltd.
160, Robinson Road
Singapore – 068914