Coliving

Simplifying Rent Collection
for HappiStay

The Challenge

  • HappiStay was dependent on multiple tools, they needed a customized software that could suit their business needs
  • They faced communication issues, the team relied on Whatsapp for inspection checks and maintenance requests, which often led to confusion
  • HappiStay lacked the means to track rental payments
  • Invoice generation and keeping track of old invoices was a lengthy process
HappiStay Logo

About CUSTOMER

HappiStay is a premium coliving company started by Mr. Lal Chand Kasturi. Some Placeholder text . This can be filled in later or left empty. 

  Portfolio Type

Coliving

  Year Established

2013

 Located In

Bangalore, IN

  Modules Used

Payments, PPM, Ticketing

The Solution

Rent Collection Simplified

Mr. Lal Chand stated that TheHouseMonk’s online payment portal has been a huge improvement and time-saver for the Happistay team. Giving residents the ability to pay online from anywhere drastically reduces the time required to track down late payments, process checks, and record the transaction. With the help of the TheHouseMonk reminders option, Happistay now receives 90% of its payments on time.

Workforce Efficiency

Before THM maintenance issues took 3-5 days to be resolved. Now they are resolved within 2-3 hours. They can now respond to and resolve maintenance issues more quickly and have achieved 100% online portal adoption. By eliminating point solutions and having a single software for their business, THM has streamlined their processes.It has freed up their time to focus on in-person connections, and allowed them to create better customer service experiences. A key focus for the company.

Personalization

Before THM maintenance issues took 3-5 days to be resolved. Now they are resolved within 2-3 hours. They can now respond to and resolve maintenance issues more quickly and have achieved 100% online portal adoption. By eliminating point solutions and having a single software for their business, THM has streamlined their processes.It has freed up their time to focus on in-person connections, and allowed them to create better customer service experiences. A key focus for the company.

Workforce Efficiency

Before THM maintenance issues took 3-5 days to be resolved. Now they are resolved within 2-3 hours. They can now respond to and resolve maintenance issues more quickly and have achieved 100% online portal adoption. By eliminating point solutions and having a single software for their business, THM has streamlined their processes.It has freed up their time to focus on in-person connections, and allowed them to create better customer service experiences. A key focus for the company.

Growth with TheHouseMonk

9X

Faster Rental payments

140

Units Managed

90%

On time Payments

10x

Faster Maintenance Resoluton

95%

Usage of Tenant – Owner Portal

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FOLLOW US

ADDRESS

Group-11274

The HouseMonk : HQ

No. 160, Robinson Road,
Singapore 068914

Group-11275

The HouseMonk Development Centre

2nd Floor Property No. 379,HAL 2nd Stage, Indiranagar, 100 ft road Bengaluru, India - 560038