Case Studies_Inner Page

Coliving

Simplifying Rent Collection
for HappiStay

The Challenge

HappiStay was dependent on multiple tools, they needed a customized software that could suit their business needs
They faced communication issues, the team relied on Whatsapp for inspection checks and maintenance requests, which often led to confusion
HappiStay lacked the means to track rental payments
Invoice generation and keeping track of old invoices was a lengthy process

About CUSTOMER

HappiStay is a premium coliving company started by Mr. Lal Chand Kasturi. Some Placeholder text . This can be filled in later or left empty.

Portfolio Type

Coliving

Year Established

2013

Located In

Bangalore, IN

Modules Used

Payments, PPM, Ticketing

The Solution

Rent Collection Simplified

Mr. Lal Chand stated that TheHouseMonk’s online payment portal has been a huge improvement and time-saver for the Happistay team. Giving residents the ability to pay online from anywhere drastically reduces the time required to track down late payments, process checks, and record the transaction. With the help of the TheHouseMonk reminders option, Happistay now receives 90% of its payments on time.

Workforce Efficiency

Before THM maintenance issues took 3-5 days to be resolved. Now they are resolved within 2-3 hours. They can now respond to and resolve maintenance issues more quickly and have achieved 100% online portal adoption. By eliminating point solutions and having a single software for their business, THM has streamlined their processes.It has freed up their time to focus on in-person connections, and allowed them to create better customer service experiences. A key focus for the company.